fw9 Privacy Policy

1. Who We Are

fw9 ("fw9," "we," "us," or "our") operates the online casino and sports betting platform accessible at fw9.app, serving Filipino players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. fw9 acts as the data controller in respect of all personal data collected through the platform. For the purposes of this Privacy Policy, "personal data" has the meaning given to it under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Personal Data We Collect

fw9 collects the following categories of personal data from players and visitors:

Category	Examples
Identity Data	Full legal name, date of birth, government-issued ID number (e.g., PhilSys, passport, driver's licence)
Contact Data	Philippine mobile number, email address, residential address
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa/Mastercard)
Transaction Data	Deposit history, withdrawal requests, bet history, game activity, bonus usage
Technical Data	IP address, device type, browser type and version, operating system, session timestamps
Usage Data	Pages visited, games played, time spent on platform, click-through patterns
Communications Data	Support chat transcripts, email correspondence, feedback submissions

fw9 does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (e.g., government ID numbers for KYC), it is handled with heightened security controls.

3. How We Collect Your Data

fw9 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated technologies: When you browse fw9.app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (e.g., GCash, PayMaya), identity verification providers, and fraud prevention services to supplement the information you provide directly.

4. How We Use Your Personal Data

fw9 uses your personal data for the following purposes:

• To create and manage your fw9 player account and verify your identity in compliance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To provide access to fw9 games including slots, bingo, Teen Patti, and sports betting markets.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable Philippine laws and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about fw9 promotions, bonuses, and new games — where you have consented to receive such communications.
• To improve the fw9 platform through analysis of usage patterns and player feedback.
• To enforce our Terms & Conditions and resolve disputes.
• To support responsible gaming by monitoring play patterns and applying player-requested limits or exclusions.

5. Legal Basis for Processing

fw9 processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to perform our obligations under the fw9 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations and PAGCOR-aligned compliance requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

fw9 does not sell, rent, or trade your personal data to third-party marketers. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game providers: Licensed game software providers whose games are available on the fw9 platform, to the extent necessary to deliver gameplay.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, courts, or law enforcement bodies where disclosure is required by law or court order.

All third-party service providers who process personal data on behalf of fw9 are contractually required to handle such data in accordance with RA 10173 and to implement appropriate security measures.

7. Cookies and Tracking Technologies

fw9 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your fw9 experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use fw9.app to help us improve the platform. Used only with your consent.
• Marketing cookies: Used to deliver relevant fw9 promotions and measure campaign effectiveness. Used only with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the fw9 platform.

8. Data Retention

fw9 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter as evidence of compliance.
• Support communications are retained for two (2) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fw9's data disposal procedures.

9. Data Security

fw9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fw9 servers.
• Encryption of sensitive data at rest, including financial account details and government ID information.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with RA 10173.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fw9 will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed under RA 10173.

10. Your Data Rights Under RA 10173

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by fw9:

• Right to be informed: You have the right to know what personal data fw9 collects, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right to access: You may request a copy of the personal data fw9 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your fw9 account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fw9's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that fw9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe fw9 has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact fw9 support at [email protected]. fw9 will respond to all data subject requests within thirty (30) days of receipt, in accordance with RA 10173.

11. Children and Minors

The fw9 platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine law for participation in casino-style gaming. fw9 does not knowingly collect personal data from individuals under the age of 21. If fw9 becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on fw9, please contact us immediately at [email protected].

12. Updates to This Privacy Policy

fw9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered players via the contact details on file or by prominent notice on fw9.app, with a minimum of seven (7) days' notice before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of fw9 following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or fw9's data practices, please contact our Data Protection Officer at: [email protected]. We are committed to resolving all privacy-related inquiries promptly and transparently, in the spirit of the Data Privacy Act of 2012.